Rent Wyndham Points FAQs And Information
How much does it cost to work with VMS?
VMS is a completely performance-based program which means there is no cost to enroll or to participate. We only get paid by successfully securing rentals.
How do you access the points I’ve authorized?
Upon receiving your completed enrollment form, we utilize your online my Club Wyndham accounts to search for availability and secure reservations. Due to the sheer volume of rentals we do, using the online system allows for the most efficiency versus calling Wyndham for each transaction. We will only rent up the number of points the owner has authorized, as many have additional points available beyond that.
When and how do I get paid from VMS?
Presidential, Platinum, and Gold participants receive 60% of the rental revenue collected from the guests across each membership level. Throughout the year rentals are paid at a rate of $4.50 per 1,000 points on date of guest checkout via check or direct deposit. At year-end the remaining 60% due is proportionately distributed among all owners in each membership level.
Silver owners are paid a flat $4 per 1,000 points and Club Plus owners a flat $3 per 1,000 points on all rentals.
Does this mean that I have to wait a full year to see the “upside”?
For Presidential, Platinum, and Gold participants we will not be able to determine the total payouts until the year is closed out. So yes, you can anticipate receiving your final payout in January of the following year. You will, of course, continue to receive the high minimum payout of $4.50/1,000 points on date of guest checkout throughout the year. Overall, we think most owners will agree that increasing your chance to get fully reimbursed for maintenance costs is well worth the delay.
How does this level of profit sharing compare to others in the industry?
We offer the highest percentage profit (60%) of any full-service management company in addition to the highest minimum guaranteed pay out of $4.50/1,000 points. And, because we set realistic revenue expectations, we’re consistently able to rent 98% or more of the points authorized to us. It’s also worth mentioning that our program is by far the most user-friendly. We also like to think that our customer service is the best in the business.
How long does it take to get my points rented?
Although this will vary depending on a variety of factors, our average time for owners to receive their first rental is within one month of enrollment.
How am I notified of rental activity?
You will be supplied with password protected access to our online Owner Portal. There you’ll be able to see all of your rental activity along with payment details. In addition, your online Club Wyndham account will also show you everything that is happening on your account in real time.
Internal manual audits are performed by our team on a quarterly basis to make sure everything has been recorded properly and so that nothing falls through the cracks.
How do you take advantage of discounted point reservations for VIP level owners?
The beauty of our performance-based profit share model is that we both stand to gain by renting points at the highest possible market rates. The best way to do this is to secure as many reservations using discounted points as possible. In these instances we’re able to literally double the return on each point rented.
In instances of full point reservations (made 60+ days prior to check-in) we search for availability up to four times once the reservation dates get inside the discount window. When travel dates are available we’re able to replace full point reservations with discounted reservations. As a result, additional points return back into circulation for future rentals and owners get twice the value for the points rented!
Can I change the number of points allocated to VMS?
Absolutely. Owners can enroll as few or as many points as they wish. A simple email or phone call allows you to adjust your authorized point balance. This can include reducing the number of points as long as they have not already been used for a pending rental reservation.
What happens if my points don’t get rented?
We work diligently to monitor point supply with rental pace in order to avoid taking in more points than we can successfully rent for our participants. This is critical to customer satisfaction and we literally stake our reputation on it.
It’s important to keep in mind that check-in dates are tied to point use years. Over 50% of our rental activity which happens by August is for travel dates in the following year. This percentage increases month to month throughout the end of the year. For that reason, we may need to point deposit a portion of your points and use them for the following year’s travel dates. In these instances, we pay for and handle the point depositing internally so you don’t have to do a thing.
We recommend authorizing points early if it’s important to you that travel dates happen within the current use year.
Am I liable if a guest damages a unit while traveling as a guest on my account?
Fortunately, this has never happened over our last 7 years in business and over 20,000 reservations later. However, in the event that it does, VMS accepts full responsibility.
What happens if a guest cancels a reservation?
To protect our owners and their points, the cancellation policy that we extend to our guests does not allow for them to cancel once inside of 15 days prior to check-in. This means that for any eligible and approved cancellation, 100% of the owners points will be reimbursed and quickly repurposed towards a new rental.
What makes VMS different from other rental agencies?
In a world where businesses strive to be bigger – we strive to be great.
Personal service is important to us. We know most of our owners on a first name basis and still exchange holiday cards. Every customer matters to our business and we work tirelessly to earn and keep their trust. We also eliminate costly errors and headaches for our owners by employing the brightest and friendliest professionals in the industry. Best of all, we can be relied upon to consistently rent points for our owners at the highest returns and with the least amount of stress or worry.
What are the benefits of working with VMS over other rental agencies?
- VMS offers the highest and most reliable returns, through our 60/40 year-end profit share program, currently available to Presidential, Platinum, and Gold owners.
- Owners are provided with access to a convenient online portal which reflects up to date rental activity and payment details.
- VMS pays owners promptly on the date of guest checkout. Direct deposit is also offered making it even faster and more convenient for participants to receive payments.
- VMS sends monthly newsletters with updates, rental trends, and articles designed to enhance your timeshare experience and ensure you’re never left in the dark.
- You will have a designated Account Manager for any and all account queries. In addition, a dependable member of our team is accessible 7 days a week.
- We’re consistently able to rent 98% or more of the points authorized to us.
- Tripbound, our direct marketing channel, continues to attract more travelers and repeat business year over year.
Can I cancel my agreement with VMS without penalty?
Your enrollment with VMS is completely voluntary and flexible. Enrollment can be completed online in just a few minutes and you may either temporarily pause or withdrawal from the program at anytime with a simple phone call or email. We do ask that any existing rentals on your account be honored as not to inconvenience guests. However, if needed and upon request we will work to try and move reservations to another account-